ServiceDesk 7 vConsulting 

ExpressAbility is pleased to announce ServiceDesk 7 vConsulting.  The ExpressAbility vConsulting program is a unique combination of live mentorship and recorded enablement, yielding a hart-hitting solution that rivals onsite consulting, at a fraction of the price.

The ServiceDesk 7 vConsulting program includes the important information that you need to know before you start tackling an implementation.  If you have already begun the journey, the program's assistance will help you fine-tune and better utilize your installation.

Installation

Installation requirements, various installation scenarios, how to install Service Desk 7 and the Migration options between Help Desk 6 and Service Desk 7.

Administration

In this module we cover the different User accounts (native and Active Directory). How to integrate Active Directory. Manage User accounts, Security Groups and permissions.

Portal Customization

We show how to add your company logo, modify account and support links, change color settings on KB priorities. Create hierarchy items and migrate categories from Help Desk 6.

Customization I

This module focuses on confirmation messages, customer survey frequency and the configuration of your Business hours.

Customization II

This session demonstrates how to set your SLA's and change or add email templates. We also show how to add keywords for email monitoring.

Customization III

We discuss and show how to change the forms, how add and create a new theme template. And we also show an example of changing the default routing of incidents.

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