Business automation is something that has been a part of the business world for a long time now. When you hear “automation,” you may picture the image of robots replacing humans on an assembly line—but generally, business automation is something much less physical. Computer software has made automation one of the most widespread and useful business tactics in the world. What exactly is business automation though, and why would it be useful for your team?
What Is Business Automation?
Business automation is essentially passing off a human task to an automated entity. This can be done in several different ways. Commonly today, businesses automate their processes by using customized software systems that make workflows simpler, faster, and more reliable.
This type of automation can be used to automate onboarding processes for HR departments, streamline internal approval processes, provide automatic updates that prevent procedural roadblocks, and improve countless other departments, tasks, and workflows.
Automation is an important part of business process management (BPM) in the modern business world because of the accuracy and cost efficiency it introduces to processes. By ensuring that a process follows a well-defined pathway, you reduce the risk of introducing human error and the amount of time spent waiting for the workflow to move on to the next stage.
Why Should You Automate?
To put it simply, automation will save you time and money. For example, professional service businesses will have a variety of departments and tasks to manage, including accounting, customer service, marketing, and more.
Automation can improve customer service processes by sending automatic responses to notify customers you’ve received ticket requests, directing messages to specific departments, and providing reminders to follow up on customer requests.
Accounting processes can be streamlined with workflows that input expenses and profits, track and manage tax information, and ensure a higher degree of accuracy.
Manufacturing companies can improve quality assurance efforts by defining clear thresholds, establishing review committees, and building reporting that shows processes throughout all phases. When these processes are managed with this level of rigor, audit events are truly stress-free.
These are just a few examples of the areas in a business that can be improved with business automation. Whatever process needs improvement, an automated workflow can likely increase speed, accuracy, and cost efficiency, leading to greater customer satisfaction and business profitability.
Automation Is Here to Stay
Business automation is not going away any time soon. By introducing automation to your business processes, you will be able to increase productivity, lower costs, increase revenue, and reduce waste from mistakes. Each of these improvements will add to the overall quality of your business and help to increase your chances of success.
Whatever your industry or market, automation through a trusted platform such as Decisions can positively impact every stage of your business. Talk with Decisions software experts from ExpressAbility today to learn how to implement these powerful tools in your business processes.